FAQ 

1.What kind of payment do you accept ?

What we accept payment is TT or LC.
Normally, it is 30% TT as deposit, for the balance payment should be make before the shipment.
As for the LC, we now acccept sight LC, 30 days LC, 60 days LC and 90 days LC. 

2.How long will I receive my trucks or machineries ?

Since the moment we get your depoist or LC, it will take about 45 days to produce the trucks, for machinery, it is about 35 days.
For Africa, South America area, it takes about 40 days for shipment.
For Asia and south-east Asia countries , shipment will take about 2 weeks. 

3.What is the oil consumption for your trucks ?

For Sinotruk trucks, Normally, the oil consumption is about 35L/ 100Km, That depends on the real loading situation,
it will consume more when trucks is in its heavy load,or on the slope ways.

4.What is the warranty do you provide?

We will provide you 1 year warranty since the date of your B/L, or 60,000Km, which is depends on the first arrival. 

5.Is your truck brand new ? or used trucks?

We provide a wide range of trucks and machinery with the brand new conditon. Please take a notice that we don't sell used trucks, If you are in the need of used trucks, please try to find the right supplier who offer the used one.

6.Do you have stocked trucks or machineries?

if you are in the need of the stock trucks, please let us know the detail request, such as the model year,the payload etc info, We will find for you through our stock syestem to see if we have trucks or machinery to meet your demand. the stock is not always in our hand, Good Luck!

7.Can I paint my LOGO on the truck?

Of course, after the truck finished we can paint your logo as you request.

8.Where is your factory?

The factory of sinotruk is loaced in Jinan city of Shandong Province.

It is 1.5 hrs from Beijing City to our city by High Speed Train.
It is 2.5 hrs from our city to Guangzhou city by airplane
It is 4hrs from our city to Shanghai City by High Speed Train. 


For more quesitons if we don't list here you can send email to tom@sinoheavyvehicles.com directly to get your answers with the fast service.